Refund policy
♻️ Returns & Exchanges
Because most items are custom-made, I do not accept returns or exchanges for:
• Wrong size ordered
• Change of mind
• Customized names, colors, or design choices
• Seasonal/Holiday items
If I make a mistake (wrong item, wrong size, or defective product), I will gladly correct it at no cost to you. Please contact me within 3 days of delivery with:
- Your order number
- Photos of the issue
- A description of the problem
It is your responsibility to fully review your invoice for any errors prior to paying. No changes can be made once your invoice is marked paid. We fulfill orders based on the paid invoice not a comment/email/message. We're all human and mistakes can happen between transferring over info from alternative methods to an invoice. It is crucial you double check before making payment. Orders are only considered wrong if I send you something that does not match the item details on your paid order.
📏 Size Issues
• I provide accurate size charts for all apparel.
• Please review sizing carefully before ordering.
• If you're unsure, reach out — I love helping you choose the best fit!
🚫 Cancellations
• Orders may be canceled within 12 hours of purchase if production has not begun.
• After that time, cancellations may not be possible.
📮 Lost or Damaged Packages
• If your package arrives damaged, contact me within 3 days of delivery with photos so I can assist.
• If your order is lost in transit (no tracking updates for 7+ days), I will help file a claim and replace the item if needed.
🤝 Customer Support
If you have any questions at all, please reach out:
Email: darianraedesigns@gmail.com
Text/Call: 662-831-0251